Refund Process:
Due to the number of cancellations, our refund process is taking slightly longer than usual. You don’t need to do anything; we will issue a refund for your tickets onto the original credit card you used to buy your tickets. We truly appreciate your patience and understanding.

Only the original credit card holder will receive a refund via the method outlined above. If you received your ticket(s) any other way, including via “Ticket Forward”, you will need to contact the original credit card holder for your refund.

Please understand that given the extraordinary circumstances, our Fan Support teams are incredibly busy at the moment, so we encourage you not to contact us. Instead, you can find lots of information and answers to your questions in our information portal.

We’re sorry for any disappointment caused.

Thank you very much for your patience.

Best wishes,

Ticketmaster Customer Service